Full Time
Unted States (Remote)
Posted 3 months ago

USA Remote Work

Summary

This job is in the Immigration Records and Identity Services Directorate, specifically within the Identity and Information Management Division’s Resource Management Branch.

As a Supervisory Mission Support Specialist, your main tasks will include:

Directing and implementing staffing and recruiting processes.
Coordinating and overseeing performance management.
Handling special programs and projects related to the division.

Duties

Lead a Team: Supervise a group of management and program analysts who manage key Identity and Information Management programs across the bureau.
HR Expertise: Provide senior-level support in human resources, focusing on human capital management.
Improve Efficiency: Find ways to enhance the effectiveness of administrative support. Develop and implement action plans for both short-term and long-term goals.
Strategic Leadership: Oversee administrative operations, driving continuous improvement to boost organizational effectiveness.
Communication: Prepare and deliver briefings, presentations, and other materials for supervisors and executive management.
Promote Inclusion: Implement and support Office of Equal Opportunity and Inclusion (OEOI) policies. Encourage team participation in OEOI activities and training.

Requirements and Conditions of Employment

Conditions of Employment:

Citizenship: Must be a U.S. Citizen or U.S. National.
Background Investigation: Must successfully pass a background investigation, including financial disclosure.
Drug Screening: Must pass a drug screening.
Resume Submission: Must submit a resume and supporting documentation.
Selective Service Registration: Males born after 12/31/1959 must be registered with the Selective Service.
Political Appointments: Political appointees may require OPM approval before on-boarding.
Telework: USCIS applies the Telework Enhancement Act of 2010 to its telework and remote work programs.
Bargaining Unit: This position is not part of a bargaining unit.
Essential Services: This position is not considered essential for reporting to work when the facility is closed.
Residency Requirement: Applicants must have, for three of the last five years prior to applying:
- Resided in the U.S., or
- Worked for the U.S. Government overseas, or
- Been a dependent of a U.S. Federal or Military employee serving overseas.
Probationary Period: You may need to serve a twelve-month probationary period and complete a supervisory training course within one year of assignment.

Qualifications:

Time-in-Grade Requirement: Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band by 09/06/2024.
Experience: To qualify at the GS-14 level, you need:
- One year of specialized experience equivalent to at least the GS-13 level in the federal government. This includes:
  - Leading and managing a team, including planning, setting priorities, and evaluating performance.
  - Providing expert consultation in human capital management to enhance employee engagement.
  - Conducting evaluations of administrative functions, preparing recommendations, and tracking goals.
  - Developing briefings and communication materials related to workforce management.

Application Instructions:

Submission: Ensure your resume highlights relevant experience within the first 5 pages. Detailed descriptions should include job title, duties, employer’s name and address, supervisor contact info, start and end dates, status, and salary.
Federal Experience: Include grade levels and length of employment.
National Service Experience: Credit will be given for volunteer work and national service experience.
Educational Substitution: No educational substitution is available at this grade level.

Additional Information:

Background Investigation: Required to pass a background investigation, which may include financial and criminal checks.
E-Verify: DHS uses E-Verify to confirm work eligibility.
Conditional Offer Requirements: You may need to complete an Optional Form 306 and certify application accuracy.
Drug Testing: May be subject to random drug testing.
Retirees: If retired from Federal service, salary may be offset by annuity.
Fair Chance Act: Certain positions are exempt from criminal history record requests before a conditional offer.

Benefits:

Insurance: Health, dental, vision, life, and long-term care insurance.
Retirement: Includes a retirement plan and Thrift Savings Plan.
Other Benefits: Flexible spending accounts, personal leave days, paid federal holidays, tuition reimbursement, transportation subsidies, and fitness programs.
Training and Development: DHS offers various training and development opportunities.
Disabled Veteran Leave: Available for veterans with a service-connected disability rating of 30% or more hired after November 5, 2016.

For more details, you can visit the DHS Careers website and review the benefits and other employment information.

How You Will Be Evaluated

Evaluation Process:

Resume and Questionnaire: Your evaluation will be based on the information in your resume and your responses to the job-specific assessment questionnaire. Ensure your resume supports the qualifications and experience required for the position. Your resume should be uploaded as part of your online application package, and your responses should align with the assessment questionnaire.
Verification: Your resume and supporting documentation will be verified. If you claim a higher qualification level than supported by your resume, you may be excluded from consideration. Follow instructions carefully to avoid errors or omissions that could impact your consideration.
Best Qualified Candidates: If you are found to be among the best qualified candidates, you may be referred to the hiring manager for further consideration and possibly an interview.

Competencies Assessed:

The assessment for this job will measure the following competencies:

Administrative and Management: Skills in overseeing and coordinating administrative functions and managing resources effectively.
Customer Service: Ability to address and meet the needs of clients and stakeholders.
Developing Others: Capability to mentor, coach, and support the professional development of team members.
Leadership: Proficiency in leading teams, setting strategic direction, and driving organizational performance.

Special Employment Consideration:

Career Transition Assistance Program (CTAP): If you are a current or former federal employee eligible for CTAP, you must be placed in the Well-Qualified category for this position. Ensure you provide the required supporting documents for CTAP eligibility.
Special Employment Consideration: DHS encourages applications from persons with disabilities, disabled veterans, and other special groups. If you belong to one of these groups, you may have non-competitive appointment options. For more information, consult the provided links or contact the Servicing Human Resources Office.

Additional Considerations:

Writing Samples: Applicants referred for selection may be asked to complete a writing sample or other writing exercises as part of the interview/selection process. If this is required, a designated contractor or Agency representative will contact you with further instructions.

Make sure to carefully prepare your resume and responses to the assessment questionnaire, and ensure all required documentation is submitted to maximize your chances of being considered for the position.

Required Documents

To ensure your application is complete and properly considered, please follow these instructions for submitting the required documents:

Resume:
- Content: Your resume must clearly demonstrate how your experience meets the qualifications outlined in the “Qualifications” section of the job announcement. Ensure your resume includes relevant experience, education, and skills.
- Format: USCIS’ Human Resources Office will review only the first 5 pages of your resume. To make sure all necessary information is included within this limit, it’s highly recommended to save and submit your resume as a PDF. Avoid using Resume Builder or word-processing programs like Word or Google Docs for this purpose.
Responses to Job Questionnaire:
- You do not need to attach responses to the job questionnaire separately as they are submitted through the online application process in USAJOBS.
Veteran Documentation (if applicable):
- DD214: Provide the member 4 copy of your DD214, “Certificate of Release or Discharge from Active Duty,” if applicable.
- 10-Point Preference: If claiming 10-point veteran preference, submit Standard Form (SF-15), “Application for 10-point Veterans’ Preference.”
- VOW Act Eligibility: If applying based on the Veterans Opportunity to Work (VOW) Act, submit certification from the Armed Forces indicating your expected discharge or release within 120 days. The certification should include dates of service, rank, and confirmation of honorable discharge.
Federal Employment Documentation (if applicable):
- SF-50: Submit a copy of your official SF-50 (no text version) or other official “Notification of Personnel Action” showing:
  - Appointment in the competitive service
  - Tenure
  - Grade and step
  - Full performance level
- SF-50B: Note that SF-50B print screens from NFC are not official documents and are not acceptable. If you have trouble accessing your SF-50 from the DHS eOPF website or other sources, provide an email from HR or a letter with the required information.
Recent Performance Appraisal (if applicable):
- Include a copy of your most recent performance appraisal and/or incentive awards, if available, to support your current performance rating.
CTAP/ICTAP Documentation (if applicable):
- Agency Notice: Provide a copy of your agency notice.
- Performance Rating: Submit a copy of your most recent performance rating.
- SF-50: Include a copy of your most recent SF-50, noting your current position, grade level, and duty location.
Political Schedule A, Schedule C, Non-career SES, or Presidential Appointee Documentation (if applicable):
- SF-50: Provide a copy of your applicable SF-50.
- Appointment Information: Include a statement detailing:
  - Position title
  - Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)
  - Agency
  - Beginning and ending dates of appointment

Important Notes:

SF-50 Types: General Adjustment, Detail, Award (Cash, Time Off, Performance, etc.), or Realignment SF-50s may not contain the necessary information for qualification determination.
Submission: Ensure all documents are included as part of your application package before the closing date to be considered for the position.

By carefully preparing and submitting the required documents, you help ensure your application is reviewed thoroughly and accurately.

How to Apply

To apply for this Supervisory Mission Support Specialist position, please follow these detailed steps to ensure a complete and timely submission:

Read the Announcement Thoroughly:
- Make sure you have reviewed the entire job announcement and all provided instructions before beginning your application process.
Prepare Your Documentation:
- Gather all required documents listed in the “Required Documents” section, including your resume, any veteran documentation (if applicable), SF-50s for federal employees, performance appraisals, CTAP/ICTAP documentation (if applicable), and any additional supporting documents.
Apply Online:
- Visit USAJOBS: Go to the USAJOBS website and find the job announcement.
- Start Application: Click on the “Apply Online” button to initiate the application process.
- Complete Application: Answer all questions presented in the application and attach all necessary supporting documentation as specified.
- Submit Application: Ensure you click the “Submit Application” button before the deadline of 11:59 PM (ET) on 09/06/2024. Failure to submit by this deadline will result in disqualification.
Application Updates:
- If you need to update your application (excluding External Assessment responses) during the announcement open period, you can do so by logging into your USAJOBS account. Here, you will find a record of your application, its status, and an option to update it. Note that this option will be unavailable once the announcement closes.
Check Application Status:
- To verify the status of your application during and after the open period, log into your USAJOBS account here. Check the “Announcement Status” and “You applied on” date on the Welcome page. Use the “Track this Application” link for additional information on agency application status, the documentation you submitted, and any correspondence from the agency. For details on what each Announcement Status means, visit this link.
If You Cannot Apply Online:
- If you encounter difficulties with the online application process or cannot apply online, contact the Human Resource Office listed in the announcement at least one business day before the closing date (09/06/2024) for alternative application instructions. Note that applications will not be accepted by mail.